How do I send my inclusions to you?
See our sending inclusions page! You’ll also get a link to this page in your order confirmation email. We have laid everything out to make it really easy to find, so take a look around and follow the directions (including purchasing tracking).
You pay for shipping to us, and we cover the cost of shipping your final piece to you.
What is your turnaround time?
Our turnaround time can vary, but it’s typically 8-12 weeks for Classic Keepsake pieces that are made to order. Limited edition pieces are 4-6 weeks. You can see where your order is in the process on our Order Status page.
*Turnaround time starts once we received your inclusions.
Does my milk need to be frozen? What if it's old?
Your milk can be fresh, old, or frozen. As long as it’s not moldy, we can use it. It does not have to be shipped cold. It all works the same. Easy for you and us!
Can I use pet ashes?
Absolutely. Pets are part of our family, too! You can use pet ashes or human ashes. They all turn out beautiful.
What is gold filled?
Gold filled is a step down from solid gold. Gold filled is a pressure bonded layer of gold over a base metal that has 100 times more gold than gold plated jewelry. It is very durable, tarnish resistant, will not chip or flake, and is a great alternative to solid gold jewelry without the price tag. It is a great option for sensitive skin. It looks beautiful and has a finish that will last if cared for properly.
Can you re-size my ring?
Your resin stone will not withstand the heat of soldering and re-sizing your ring, so no we can’t. Make sure you know your ring size and purchase the correct size for the finger you want to wear your jewelry on. You can usually pop into any local jeweler and ask them to size you for free!